FAQ
Frequently asked questions
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A home warranty is a service contract that covers the repair or replacement of major home systems and appliances when they fail from normal wear and tear. It's different from homeowners insurance, which covers damage from events like fire, storms, or theft.
Depending on your plan, HSWUSA covers kitchen appliances, laundry systems, HVAC systems, plumbing systems, electrical systems, and other home systems. Visit our Coverage page for the full breakdown by category, and compare plans to see what's included at each tier.
Submit a request through our online quote and contact form, or call our support line any time at 1-855-334-9500. We'll connect you with a licensed contractor in our network.
Our plans start at $39/mo for Essential coverage, $59/mo for Complete, and $89/mo for Premium, with annual pricing available at a discount. See Plans & Pricing for full details.
Coverage terms — including how pre-existing conditions are handled — vary by plan. See your service contract for complete details before enrolling.
Once you submit a request, we work to connect you with a licensed contractor in our network as quickly as possible. Response times can vary by location and contractor availability.
Yes — every HSWUSA plan can be canceled, with no long-term contract required. See your service contract for the specific cancellation terms of your plan.
The service fee is a flat, per-visit fee you pay the contractor at the time of service. It varies by plan — $150 for Essential, $120 for Complete, and $90 for Premium.
Covered kitchen and laundry appliances typically include your refrigerator, dishwasher, oven and range, built-in microwave, garbage disposal, washer, and dryer. See Coverage for the complete list.
Covered systems can include HVAC (central air and heating), plumbing, electrical, and other home systems like garage door openers and smoke detectors, depending on your plan. See Coverage for details.