Covered in four simple steps.
From choosing a plan to getting a repair done, here's exactly what to expect.
Choose Your Plan
Compare Essential, Complete, and Premium and pick the coverage that matches your home.
Get Protected
Your coverage begins — no home inspection required to enroll.
Request Service
Something breaks? Submit a request online or call our support line any time.
We Handle the Rest
A licensed local contractor diagnoses the issue and completes the repair or replacement according to your plan terms.
The claims process, step by step
Something breaks
A covered system or appliance stops working properly.
Submit a service request
Use our online form or call 1-855-334-9500 — available 24/7.
We connect you with a contractor
HSWUSA dispatches a licensed professional from our network near you.
Diagnosis
The contractor inspects the issue and confirms coverage under your plan.
Repair or replacement
Covered work is completed according to your plan's terms, minus your service fee.
Help is always just a call away.
Our claims support team is available 24/7 to take your request and get a contractor on the way.